Return and Refund Policy
FIGS Branded Products Return Policy:
All FIGS products carry a satisfaction guarantee limited to 30 days from the delivery date (not the date of installation or date in service). If for any reason the customer is not satisfied with the quality or presentation of the received items within that 30 day period, they must contact FIGS to arrange for a return. Unauthorized returns will NOT be accepted and/or will NOT be credited. Shipping costs are non refundable, and return shipping costs must be paid by the customer. In some cases, we may ask that the return be shipped directly to one of our partners.
Returned product must be received free of damage, in original, new condition, with all pieces, and packaged consistent with the original packaging. Products that have been installed or show signs of use may only be eligible for partial refunds. FIGS is NOT responsible for damages during return shipping, so please pack your returns appropriately. This assessment of the quality and condition of the returned items is at the sole discretion of FIGS. Custom orders which involve custom engineering cannot be refunded in whole. Any refunds for custom design will be based on circumstances but non-refundable engineering costs will be assessed.
FIGS does NOT refund original shipping costs.
To begin a return click here.
BC Coilover Return Policy:
If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of delivery of your order. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days.
The following rules apply:
Products must be in original packaging and in a new and resalable condition.
Any product that was used or fully/partially installed is non-returnable.
Shipping Fees are non-refundable.
All returns must be made via our Return Procedure by filling out the form here.
There are few non-returnable products & services that may be offered on our website. It will indicate clearly in the product description if a different return policy applies.
Order cancellations can only be requested prior to shipment or in some cases.
If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.
All refunds will be credited back to the original form of payment only. Credit will be issued within 7 days of the receipt of the authorized return.